Simply Sparkling Housekeeping ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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1. Collection of Personal Information

We collect personal information directly from you to provide our cleaning services. This may include:

• Your name

• Address of the property requiring cleaning

• Contact details (phone number and email address)

This information is collected when you:

• Book our services

• Contact us for inquiries

• Interact with our scheduling or billing processes
   

2. Use of Personal Information

We use your personal information solely for the following purposes:

• To schedule and provide cleaning services

• To communicate with you regarding appointments, services, or billing

• To comply with legal and accounting obligations
   

3. Photos Taken in the Home

We may take photos in the home for the following purposes:

• To document the condition of the property before and after services

• To note any damage observed upon arrival, protecting both you and our business

Non-identifying photos, such as close-ups of sink plugs or rangehood filters, may be used to showcase our services. However, any photos that may identify the home will not be used for promotional purposes and will be securely stored.
 

4. Confidentiality

Your home and access to our services are treated with the utmost confidentiality. We will not discuss or disclose information about who we work for or any details about your property without your express, written consent.
 

5. Sharing of Personal Information

To facilitate our operations, we may share your personal information with the following third-party service providers:

• Xero: For accounting and invoicing purposes. You can review Xero's Privacy Policy here.

• ServiceM8: For scheduling and job management. You can review ServiceM8's Privacy Policy here.

• Wix: For record management and email communication. You can review Wix's Privacy Policy here.

These third parties are bound by their respective privacy policies and are required to handle your information securely.
 

6. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure electronic storage and limited access to personal data.
 

7. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us using the details provided below.
 

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.
 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be available on our website and take effect upon posting.
 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Simply Sparkling Housekeeping
Email: simplysparklinghousekeeping@gmail.com
 

By engaging our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
 

Effective Date: 18th October 2024